1. Introduction

At Thai MediCare, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following information:

  • Personal Identification Information: Name, email address, phone number, postal address, etc.
  • Medical Information: Medical reports, history, and health data you provide for consultation purposes.
  • Technical Data: IP address, browser type, device information, cookies, and usage data collected automatically when you visit our site.
  • Communication Data: Information you share when contacting us via phone, email, or chat.

3. How We Use Your Information

We use your data to:

  • Provide and improve our medical consultancy and support services
  • Process your medical reports and coordinate with hospitals/doctors
  • Assist with visa applications and travel arrangements
  • Communicate with you about appointments, updates, and offers
  • Comply with legal obligations and safeguard against fraud
  • Analyze website usage to improve our services

4. How We Protect Your Information

We implement appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include secure servers, encrypted communication, and restricted access policies.

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information only with:

  • Partner hospitals, doctors, and service providers involved in your treatment

  • Government authorities or legal entities if required by law

  • Our trusted service providers who help us operate the website and business, under strict confidentiality agreements

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Request correction or deletion of inaccurate or outdated information
  • Withdraw consent for data processing (where applicable)
  • Object to data processing or request restriction
  • Lodge a complaint with a relevant data protection authority

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for detailed information and your choices.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with an updated “Last Updated” date.